id int64 22 13.2k | text stringlengths 17 342 | label stringclasses 50 values |
|---|---|---|
7,602 | somebody made a withdrawal from my account for 500. i have my card so how can this be? does somebody have a duplicate card or something? help please. | cash_withdrawal_not_recognised |
6,513 | can you please explain why my transfer failed? | failed_transfer |
3,222 | how do i input a new address? | edit_personal_details |
740 | in my account i noticed my atm withdrawal is still pending | pending_cash_withdrawal |
4,324 | i couldn't get money from the atm | declined_cash_withdrawal |
8,350 | how do i get top up to work in apple pay? | apple_pay_or_google_pay |
3,784 | is there a transaction limit for a disposable card? | disposable_card_limits |
11,599 | can i top up with apple pay | apple_pay_or_google_pay |
2,970 | my cheque is slow to cash | balance_not_updated_after_cheque_or_cash_deposit |
207 | where do i scan my card? | card_linking |
12,444 | i think i was charged by mistake on my debit statement. | direct_debit_payment_not_recognised |
3,550 | do i have a choice for a mastercard? | visa_or_mastercard |
11,612 | is it possible to use apple pay to put money in my account? | apple_pay_or_google_pay |
2,927 | after depositing a cheque my balance did not change. | balance_not_updated_after_cheque_or_cash_deposit |
2,300 | why was there an additional fee on the payment i just made? i don't usually have additional fees applied to my payments. | card_payment_fee_charged |
1,850 | i am trying to revert a transcation i did this morning | cancel_transfer |
5,262 | my transfer's stuck on pending. | pending_transfer |
9,277 | what's going on with the top-up? all it says is pending, pending, pending! i use your service several times a week and have never had a problem before! what's going on here? | pending_top_up |
7,001 | how to receive the actual card | order_physical_card |
139 | lost card found, want to put it back in app | card_linking |
8,143 | i got charged fees for withdrawing cash! | cash_withdrawal_charge |
8,970 | can i set up an automatic top-up for travel. | automatic_top_up |
6,041 | why was i not allowed to do a transfer to a beneficiary? | beneficiary_not_allowed |
9,785 | why am i required to verify my identity? | why_verify_identity |
3,579 | please help me get a visa card. | visa_or_mastercard |
2,094 | why did i not get the amount i specified at the atm? | wrong_amount_of_cash_received |
4,604 | my phone was taken yesterday, what should i do about my account? | lost_or_stolen_phone |
7,573 | hello, please look into this matter urgently. as i have lost my wallet and i can see one withdrawal, now i do not want to loose more money. | cash_withdrawal_not_recognised |
12,992 | i thought i was going to receive more currency? | wrong_exchange_rate_for_cash_withdrawal |
2,945 | my friend deposited $100 into my account, but it is not showing up! | balance_not_updated_after_cheque_or_cash_deposit |
1,205 | do you support changing the currency i use? | exchange_via_app |
10,377 | i tried to buy something online yesterday but it wouldn't stop saying declined. tried again today but same thing happened. what's broken? | declined_transfer |
10,008 | can you explain the virtual cards limit? | disposable_card_limits |
6,417 | a transfer could not be completed. | failed_transfer |
5,743 | if i need to transfer something quick from china, how long does that take? | transfer_timing |
6,131 | why am i unable to transfer money when i was able to before? | beneficiary_not_allowed |
4,598 | hello i have lost my phone and i'm worried someone's going to steal money from me | lost_or_stolen_phone |
7,516 | transferred to account is not successful, help please? | balance_not_updated_after_bank_transfer |
3,969 | hi, i found a large amount payment in my old statements which i am sure was not made by me. i am aware that the time has passed but is there a way to raise a dispute for this payment now? | direct_debit_payment_not_recognised |
8,268 | can i order a new card with the app? | card_about_to_expire |
4,660 | please help! i need a refund on a transaction on something i bought and i need the refund right away! | request_refund |
2,864 | i tried updating my balance by cheque yesterday but it doesn't seem to be working. shouldn't that be faster? please check my account something has gone wrong there. | balance_not_updated_after_cheque_or_cash_deposit |
32 | can i get an update on my replacement card? | card_arrival |
865 | can i exchange my money for eur? | fiat_currency_support |
5,537 | it appears as though my card payment was duplicated. i paid at the store earlier today. the first time it was declined and the second time it worked. the app is still showing one of the payments to be pending. please take one of these off because clearly the first was declined and is not correct. | transaction_charged_twice |
2,106 | how can i fix this? the atm gave me more cash than i'd asked for. | wrong_amount_of_cash_received |
9,030 | how do i make an exchange from one currency to another? | exchange_via_app |
6,009 | how can i change my old pin to a new one? | change_pin |
3,795 | can you tell me if there are limits to disposable virtual cards? | disposable_card_limits |
8,193 | why was there an extra charge with the withdrawal of my money? | cash_withdrawal_charge |
11,328 | i have completed a transfer but it is not showing up. | balance_not_updated_after_bank_transfer |
5,846 | why would a merchant refuse a payment | reverted_card_payment |
8,672 | how do i link a new card? | card_linking |
9,059 | can i use this app to change dollars into euros? | exchange_via_app |
4,937 | it's been more than a week since i had a return charged to my card, why hasn't it showed up? | refund_not_showing_up |
11,038 | can i have a second card? | getting_spare_card |
7,589 | i lost my wallet and i think someone is withdrawing cash with my card. please help. it is urgent. | cash_withdrawal_not_recognised |
3,007 | if i see a payment in the app that i don't recognize, what should i do? | card_payment_not_recognised |
5,751 | i transferred money from the us, how long does it take? | transfer_timing |
7,339 | my credit card was just denied for top up! can you tell me why this happened and what's going on? | top_up_failed |
10,784 | i am not able to do a transfer to an account | beneficiary_not_allowed |
6,250 | i was under the impression i can make transfers for free. i made an online purchase for something that was obroad and there's some additional strange fee. i've never seen this before and this isn't fair. | transfer_fee_charged |
92 | when will my new card arrive? | card_arrival |
3,214 | how do i update my address? | edit_personal_details |
3,211 | i moved and would like to change my address. | edit_personal_details |
11,207 | why is the exchange rate for a foreign atm different | wrong_exchange_rate_for_cash_withdrawal |
8,162 | is there a charge on withdrawals? | cash_withdrawal_charge |
8,326 | is top-up possible with apple pay? | apple_pay_or_google_pay |
8,347 | i seem to be having trouble with my google pay top. can you please help? | apple_pay_or_google_pay |
10,824 | is there a reason i was charged a fee to transfer? | transfer_fee_charged |
8,955 | where is theft-top option? | automatic_top_up |
547 | i looked at my statement, and there is a charge for 1£ that i don't recognize. why is it on there? | extra_charge_on_statement |
6,647 | how do i find the code to verify the top up card? | verify_top_up |
4,786 | how do i make my transfer go through | declined_transfer |
7,530 | where is the transfer to my account that i made? | balance_not_updated_after_bank_transfer |
2,305 | is there an allowance on cards? | card_payment_fee_charged |
1,035 | is there a function where i can top-up automatically? | automatic_top_up |
2,894 | where is the cash i deposited? | balance_not_updated_after_cheque_or_cash_deposit |
8,082 | how do i avoid a fee to use an atm? | cash_withdrawal_charge |
12,911 | is it possible for me to give my daughter a second card for this account? | getting_spare_card |
7,713 | do you charge a fee on currency exchange? | exchange_charge |
9,644 | for what reason would a top up be reverted and returned to my account? | top_up_reverted |
9,383 | i didn't get all the cash i requested for at the atm | wrong_amount_of_cash_received |
13,190 | can top ups be done from an apple watch. | apple_pay_or_google_pay |
847 | can you make exchanges using the eur? | fiat_currency_support |
356 | my exchange rate looks wrong for my last payment | card_payment_wrong_exchange_rate |
4,490 | why hasn't my payment gone through yet? | pending_card_payment |
422 | what do i do if the exchange rate was wrong for the item i bought overseas? | card_payment_wrong_exchange_rate |
2,010 | i went tot the atm earlier today and didn't realize this till now but i did not get all the money i requested. i believe my account was charged for 100 but i only got 80. is there any way we can solve this problem? | wrong_amount_of_cash_received |
8,678 | can you tell me how to link one of your cards that i already have? | card_linking |
727 | can you let me know why my cash withdrawal is still pending? | pending_cash_withdrawal |
3,224 | how would i be able to make changes to my personal details? | edit_personal_details |
10,984 | where can i find the top-up verification code? | verify_top_up |
2,265 | why was i charged a fee for my card payment? | card_payment_fee_charged |
10,224 | my card payment is still pending. | pending_card_payment |
6,153 | while transferring money, its getting error out as my transfer is not possible. please help me in this as earlier i was able to do it successfully. | beneficiary_not_allowed |
12,387 | what is the most amount of disposable cards allowable? | disposable_card_limits |
13,101 | what are the currency exchange fees? | exchange_charge |
5,244 | can you explain why my payment is still pending? | pending_transfer |
4,512 | i lost my phone, what should i do? | lost_or_stolen_phone |
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